Lotus365 Privacy Policy

Lotus365 collects personal data that users provide directly or that is generated through interaction with the platform. This collection supports the delivery of secure, compliant, and functional online services.

Categories of Personal Data Collected

The following types of personal information may be collected:

• Full name and date of birth;
• Contact details, including email address and phone number;
• Government-issued identity documents for verification purposes;
• Financial information, including bank account or payment method details;
• Device identifiers, IP addresses, and browsing activity on the platform;
• Geolocation data, where permitted by the user’s device settings.

Purpose of Collection

Personal data is collected to:

• Verify user identity and age in line with regulatory requirements;
• Process transactions and manage account activity;
• Fulfil legal and compliance obligations applicable in India;
• Deliver and improve the services offered on the platform.

Technical and Organisational Safeguards

Lotus365 applies appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, restricted internal access controls, and regular security assessments.

User Rights

Users have the right to:

• Access the personal data held about them;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal data, subject to legal retention obligations.

All such requests are processed in accordance with the laws governing data protection in India, including provisions under the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.

Personal data collected by Lotus365 is processed for specific, lawful purposes. No data is used in a manner inconsistent with the purposes disclosed at the time of collection.

Primary Uses of Personal Data

Collected information is used for the following purposes:

• Account management: To create, maintain, and operate user accounts on the platform;
• Transaction processing: To facilitate deposits, withdrawals, and other financial activity;
• Service improvement: To identify technical issues, enhance functionality, and optimise the user experience;
• Marketing communications: To send relevant promotional information, where the user has provided consent;
• Analytics: To analyse user behaviour and platform performance through aggregated, non-identifiable data;
• Regulatory compliance: To fulfil obligations under applicable Indian laws and any licensing requirements.

Principles of Data Processing

All processing activities adhere to the following principles:

• Data is collected only to the extent necessary for the stated purpose;
• Processing is conducted transparently and in accordance with the user's consent;
• Personal data is not sold or transferred to third parties for commercial gain outside the scope defined in this policy;
• Retention periods are limited to what is required by law or operational necessity.

Users of the Lotus365 platform have the right to access, update, or request the deletion of personal data held in their account at any time.

How to Submit a Request

Requests relating to personal data can be submitted through the platform’s designated support channel. Upon receipt, Lotus365 will:

1. Acknowledge the request within a reasonable period.
2. Verify the identity of the requesting user before processing.
3. Provide access to the relevant data or confirm the correction or deletion, as applicable.
4. Notify the user of any limitations that apply due to legal or regulatory retention obligations.

Consent to Security and Payment Processing

By registering and using the Lotus365 platform, users consent to:

• The processing of personal and financial data by authorised payment service providers for the purpose of completing transactions;
• Security checks carried out by Lotus365 or its designated verification partners, including identity verification and fraud prevention procedures;
• The retention of transaction records for the duration required under applicable Indian financial regulations.

This consent forms part of the user’s agreement to the terms of service and this privacy policy.

The Lotus365 platform is intended exclusively for individuals who are 18 years of age or older. The platform does not knowingly collect personal data from minors.

Age Verification Limitations

Lotus365 cannot independently verify the age of a user without the submission of valid identity documents. Users are required to confirm their age at the point of registration, and verification may be requested at any stage of account use.

Data Collected from Minors

In the event that a parent or legal guardian identifies that a minor has registered on the platform or submitted personal information, a deletion request may be submitted through the official support channel. Upon confirmation:

• The minor’s account will be closed;
• All associated personal data will be deleted from active systems;
• Records may be retained only to the extent required by applicable law.

Lotus365 takes the protection of minors’ data seriously and cooperates with parents and guardians to address such situations promptly.

In the course of providing its services, Lotus365 may transfer personal data to entities located outside of India. Such transfers occur where operational or technical partners of the platform are based in other jurisdictions.

Conditions of Transfer

• Personal data may be processed in countries where Lotus365’s service providers, technology partners, or affiliated entities operate;
• By using the Lotus365 platform, users consent to the transfer and processing of their personal data in these jurisdictions;
• All partners engaged in international data processing are contractually required to maintain confidentiality and apply data protection standards consistent with those applied by Lotus365.

Safeguards in Place

Lotus365 takes reasonable steps to ensure that any international transfer of personal data is subject to appropriate safeguards. These include contractual data protection clauses, partner due diligence, and restrictions on the use of transferred data beyond the stated purpose.

This section forms part of the overall privacy policy and may, in specific circumstances, modify or limit the scope and effect of certain provisions contained within it.

Application of the Disclaimer

The legal disclaimer applies in the following situations:

• When a user formally accepts this policy through an electronic signature, acceptance checkbox, or other form of accession;
• When acceptance of the policy is a condition of account registration or continued use of the platform;
• When a disclaimer is incorporated by reference into a specific agreement or arrangement between the user and Lotus365.

Effect on Policy Provisions

Where a disclaimer applies, it may:

• Limit the liability of Lotus365 in connection with specific categories of data processing;
• Clarify the boundaries of obligations under applicable law;
• Provide additional context or qualifications to particular policy provisions.

Users are advised to read the full policy, including any applicable disclaimers, before using the platform or submitting personal information.

Cookies are small text files stored on a user’s device when they access a website. Lotus365 uses cookies to support the functionality, performance, and personalisation of the platform.

Purposes of Cookie Use

Cookies are used for the following purposes:

• Statistical analysis: To collect aggregated data on how users interact with the platform;
• Behavioural analysis: To identify usage patterns and improve navigation and content delivery;
• Personalisation: To store user preferences and deliver a more tailored online experience;
• Platform improvement: To detect technical issues and support ongoing development of the services.

Cookie Retention

Cookies placed by Lotus365 are retained for a period of up to one year from the date of placement, unless deleted earlier by the user through their browser settings.

Managing Cookies

Users may configure their browser to block or delete cookies at any time. However, disabling cookies may affect the functionality of certain features on the platform. Third-party cookies placed by analytics or advertising services are subject to the privacy policies of those respective providers.

The use of the Lotus365 platform constitutes full and unconditional acceptance of the terms set out in this privacy policy. Users who do not agree with any provision of this policy are advised to discontinue use of the platform.

Prevailing Version

• The version of this policy currently published on the Lotus365 website supersedes all prior versions;
• Any updates or amendments to this policy become effective upon publication;
• Continued use of the platform following an update constitutes acceptance of the revised policy;
• Users are encouraged to review this document periodically to remain informed of any changes.

Lotus365 reserves the right to update this policy at any time in response to changes in applicable law, operational requirements, or data handling practices.

Lotus365 may share personal data with third parties in specific, defined circumstances. All such sharing is conducted in accordance with applicable Indian law and the terms of this policy.

Circumstances for Data Sharing

Personal information may be disclosed to third parties in the following situations:

• Legal compliance: Where disclosure is required by law, court order, or a request from a competent authority;
• Dispute resolution: Where sharing is necessary to investigate, prevent, or resolve a legal dispute or suspected fraud;
• Contractual obligations: Where a third party is engaged to provide services on behalf of or in connection with the platform.

Notification of Purpose and Scope

Where third-party recipients are not explicitly listed on the platform, Lotus365 will inform users of the purpose and scope of the data sharing prior to or at the time of disclosure, to the extent permitted by law.

Consent

By submitting personal information on the Lotus365 platform, users consent to its disclosure to authorised third parties as described in this section. This consent is a condition of using the platform’s services and is governed by the terms of this policy.

The Lotus365 platform may contain links to third-party websites that operate independently and maintain their own privacy policies.

Scope of Responsibility

• Lotus365 does not control the content, data practices, or privacy standards of any external website;
• The inclusion of a link on the Lotus365 platform does not constitute an endorsement of the linked website or its data handling practices;
• Lotus365 is not responsible for the collection, processing, or use of personal data by any third-party website accessed through a link on the platform.

Advice to Users

Users are advised to:

• Review the privacy policy of any external website before submitting personal information;
• Exercise caution when navigating away from the Lotus365 platform;
• Contact the relevant third-party website directly for information about its data practices.

Any personal data submitted on a third-party website is governed solely by that website’s privacy policy and is outside the scope of this document.